C.H. Robinson is seeking a **Manager Department** to join our Global Forwarding division. In this key position, you will be accountable for quality execution, oversight, and overall direction of activities related to global forwarding operations. You will spend the majority of their time coaching, planning, leading, and directing the performance of the product’s operations. You must possess excellent organization, leadership, talent development, customer service, and relationship-building skills to be successful in this very demanding position. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. **Responsibilities:** The duties and responsibilities of this position consists of, but are not limited to, the following: **Leadership:** + Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction + Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process + Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports + Play major role in recruitment, onboarding, and continuous development of talent + Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews **Communication:** + Regularly share industry news, department changes, and process updates to department + Draft client advisories on relevant trade, market, and regulatory updates + Provide guidance to employees on how to respond to challenging customer scenarios **Strategy:** + Maintain monthly balanced scorecard of department performance + Lead and participate in pricing and process negotiations + Collaborate with branch leadership teams to deliver effective problem resolution and process improvement + Set quantitative, qualitative, and personalized objectives for Department supervisors + Design, control, and maintain the process for successful service delivery **Customer Service:** + Uphold our customer SLA (service level agreements) + Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems + Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered + Mentor employees to deliver quality business reviews + Conduct business reviews and support sales efforts + Troubleshoot and design solutions for challenging customer scenarios **Operations:** + Assign and ensure proper setup for new business onboarding + Mitigate operating expenses by actively managing resources against activity forecasts + Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance + Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers + Monitor and maintain control over accounts receivable/accounts payable + Manage and revise best practice and SOP materials + Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers + Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency + Other duties or responsibilities as assigned according to the team and/or country specific requirements **Required Qualifications:** Required: + High School Diploma or GED + Site Specific: Bachelor’s degree from an accredited college or university + Minimum 5 years of Global Forwarding Transportation experience + Minimum 3 years of direct people management experience + Strong industry operational excellence experience + Ability to travel up to 10% (domestically and internationally) + Site Specific: Advanced/ Fluent level of English (oral and written communication) **Preferred Qualifications:** Preferred: + Bachelor’s degree from an accredited college or university + Strong analytical and problem-solving skills, strong industry operational excellence experience, project management experience and continuous improvement experience + Proven flexibility & adaptability to product and customer needs + Time management and organizational skills + High emotional intelligence, situational leadership, and coaching techniques + Excellent written & verbal communication skills + Understanding of financial statements and key performance metrics + Track record of building strong customer relationships + Values a diverse and inclusive work environment **Equal Opportunity** C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .