We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionMajor Duties and Responsibilities
As our Ocean Manager, you’ll lead our import and export operations while driving excellence in service, compliance, and business growth. This role requires someone who takes ownership, builds strong teams, and collaborates across departments to deliver results.
Operations Management
Top responsibilities include, but are not limited to:
Overseeing day-to-day ocean import and export activities to ensure compliance and service excellence.Ensuring accurate and timely data entry, billing, and documentation across all shipments.Driving continuous improvement in process efficiency and operational KPIs.
Team Leadership & Development
Top responsibilities include, but are not limited to:
Coaching and developing a high-performing team through 1:1s, feedback, and regular performance reviews.Creating succession plans and identifying growth opportunities for team members.Promoting a culture of ownership, collaboration, and accountability.
Customer & Carrier Engagement
Top responsibilities include, but are not limited to:
Acting as a point of contact for key customer escalations and service solutions.Managing service provider and carrier performance to ensure reliability and competitive pricing.Collaborating with account management to maintain and grow key relationships.
Business Development Support
Top responsibilities include, but are not limited to:
Supporting joint sales efforts by participating in customer meetings and designing tailored solutions.Leading operational implementation for new business awards.Identifying product growth opportunities within existing accounts.
Compliance & Risk Management
Top responsibilities include, but are not limited to:
Ensuring full adherence to global trade compliance and customs regulations.Leading corrective and preventative action (CAPA) initiatives.Conducting regular audits and training to uphold operational and regulatory standards.
P&L & Performance Oversight
Top responsibilities include, but are not limited to:
Managing department costs, profitability, and productivity targets.Monitoring billing accuracy and revenue leakage.Partnering with Finance to ensure clean AR/AP and correct provisions.Qualifications
5+ years of experience in international ocean freight forwarding, with at least 3 years in a leadership or management role.Deep knowledge of FCL and LCL operations, import/export compliance, carrier management, and customs processes.Proven success managing high-volume accounts, implementing operational improvements, and supporting new business implementations.Strong understanding of P&L ownership, cost control, pricing, and financial metrics related to ocean operations.Experience leading cross-functional teams and coaching individuals to reach their full potential.Fluent written and spoken English is required. Additional languages are a plus.High integrity, extreme ownership mindset, and the ability to thrive in a fast-paced, performance-driven environment.Familiarity with digital freight platforms, KPI tracking tools, and process automation is a strong plus.
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, HolidayHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus