Ocean Freight Operations Specialist  - Lae Station

Join Our Dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Operations Specialist  within the Ocean Freight Department at our Lae Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as “The logistics company for the world.”

Key Responsibilities:

·       Manage all shipment-level tasks, from receiving customer bookings to handling documentation and local/international transport arrangements.

·       Act as the primary contact for customers regarding shipment updates, issue resolution, complaints, and claims.

·       Coordinate shipment routing and carrier assignment to meet customer service levels while optimising profit; prepare accurate invoices and resolve any disputes.

·       Ensure compliance with regulations related to commodities and shipping destinations.

·       Identify opportunities to upsell DHL services and attend customer visits to drive growth and retention.

·       Troubleshoot daily delivery issues and implement continuous improvement initiatives to enhance operational efficiency.

·       Address supplier performance issues and propose process improvements for better outcomes.

·       Perform any other duties assigned by your manager within the scope of the role.                                                                                                                             

Key Accountabilities:

·       Proactively manage customer shipments to deliver a positive experience and build long-term loyalty.

·       Control job file costs and maximise gross profit margins.

·       Independently resolve workflow or customer-related issues, escalating only when necessary.

·       Ensure all documentation is complete and compliant with shipment requirements and SOPs.                                                                

To be successful you will need:

·       Minimum 3  years’ experience in freight forwarding/logistics

·       Certifications in Customs, Dangerous Goods, and Air Cargo Security (essential)

·       Strong communication, analytical, and commercial negotiation skills

·       Ability to work independently, under pressure, and manage multiple priorities

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

·       Hybrid working options available after successful onboarding. 

·       Consistently voted as a great place to work. 

·       Focus on wellbeing with annual fitness subsidy. 

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.