Ocean Freight Operations Specialist  - Lae Station

Join Our Dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Operations Specialist  within the Air Freight Export Department at our Lae Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as “The logistics company for the world.”

Key Responsibilities:

·       Manage all shipment-level tasks, from receiving customer bookings to handling documentation and local/international transport arrangements.

·       Act as the primary contact for customers regarding shipment updates, issue resolution, complaints, and claims.

·       Coordinate shipment routing and carrier assignment to meet customer service levels while optimising profit; prepare accurate invoices and resolve any disputes.

·       Ensure compliance with regulations related to commodities and shipping destinations.

·       Identify opportunities to upsell DHL services and attend customer visits to drive growth and retention.

·       Troubleshoot daily delivery issues and implement continuous improvement initiatives to enhance operational efficiency.

·       Address supplier performance issues and propose process improvements for better outcomes.

·       Perform any other duties assigned by your manager within the scope of the role.                                                                                                                             

Key Accountabilities:

·       Proactively manage customer shipments to deliver a positive experience and build long-term loyalty.

·       Control job file costs and maximise gross profit margins.

·       Independently resolve workflow or customer-related issues, escalating only when necessary.

·       Ensure all documentation is complete and compliant with shipment requirements and SOPs.                                                                

To be successful you will need:

·       Minimum 3  years’ experience in freight forwarding/logistics

·       Certifications in Customs, Dangerous Goods, and Air Cargo Security (essential)

·       Strong communication, analytical, and commercial negotiation skills

·       Ability to work independently, under pressure, and manage multiple priorities

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

·       Hybrid working options available after successful onboarding. 

·       Consistently voted as a great place to work. 

·       Focus on wellbeing with annual fitness subsidy. 

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.