OB Incharge Retail

OB Incharge Online

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DHL is the world’s leading logistics group. We are present in 50 different countries/territories where we employ over 180,000 employees. By joining DHL Supply Chain you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed. Driving employee engagement, productivity and retention across the globe. We pride ourselves on promoting a workplace where people come first.

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Roles

\n\nOutbound Operations Management: Oversee picking, packing, staging, and dispatch to ensure accurate and on-time shipment of retail orders.\nDispatch Planning & Execution: Coordinate with transporters, planning teams, and customers to schedule daily dispatches within SLA timelines.\nTeam Leadership: Allocate resources effectively, monitor shift performance, ensure workforce discipline and productivity.\nSystem & Documentation Control: Ensure real-time updates in WMS/SAP and maintain accuracy of dispatch documentation.\nOrder Accuracy & Quality Check: Ensure adherence to customer specifications on quantity, labeling, and product quality.\nKPI & SLA Compliance: Track key metrics like dispatch TAT, order fulfillment rate, and vehicle turnaround time. Take corrective actions as needed.\nSafety & Compliance: Enforce 5S, safety guidelines, and proper material handling to prevent workplace risks and product damage.\nProcess Improvement: Identify gaps and suggest improvements to enhance outbound efficiency and customer satisfaction.\n\n