Date Posted:

2026-01-04

Country:

Switzerland

Location:

Route de Moncor 12, CP 1136, 1701 Fribourg

Role description

The O&T Sales Lead OA plays a key role in shaping and executing the Operating Unit’s strategy for the maintenance and repair business in Switzerland. This role ensures the local sales organization is structured, aligned, and fully focused on delivering business priorities and OA performance targets. Working closely with the OA Lead and the O&T Sales Lead OU, the O&T Sales Lead OA drives local initiatives that enhance sales performance, commercial effectiveness, and customer value. A central part of the mission is leading organizational improvements, conducting task and responsibility analysis, and ensuring a clear separation between Sales and Sales Support activities.

Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads, Service Sales Representatives, and T Sales Representatives to achieve sales objectives, optimize processes, and continuously improve operational efficiency.

Role Responsibilities

Implementation of annual sales strategy for maintenance and repair business

Functional leading of the Service Sales Representatives (Generalists, Account Manager, Recovery specialists, T-Sales Representative)

Ensure disciplined pricing execution and annual price adjustments.

Implement effective pipeline management, CRM adoption, and sales tools

Strengthen lead generation through digital marketing and targeted acquisition

Analyse market trends and derive actions to grow portfolio and service contracts

Enhance contract product offerings and drive maintenance portfolio expansion

Manage repair sales funnel, lead generation, and customer engagement

Plan and execute T‑campaigns to support sustainable repair (T) growth

Support rollout of international processes/tools to meet growth targets

Role KPI’s

ABV / O‑Sales

O‑Margin

T‑Orders & T‑Margin

Conversions, Cancellations & Recaptures

Cancellation & Recapture Rates

Net Gain / Erosion Rate

Customer Satisfaction (CSAT, NPS)

OO‑Subscriptions & Forecast Accuracy (FCST vs. Actual)

Qualifications, Competencies & Skills

5+ years’ experience in service and repair business

Strong understanding of maintenance, repair, and sales processes

Fluent in German, French and English

Ability to lead cross‑functional teams

Excellent communication and stakeholder management skills

Strong analytical, strategic, and problem‑solving capabilities

High customer focus and value‑driven mindset

Results‑oriented with strong delivery record

Collaborative team player in matrix environments

Solid commercial acumen; skilled in sales process optimization

Proficient with CRM and digital sales tools

Strong coaching and development skills

Competent in pipeline management, forecasting, and data‑driven decisions

Travel requirement - Up to 40% within Switzerland

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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