Te kōwhiringa | The Opportunity 

All the best teams are successful because they receive great direction and leadership. As the NZ Contact Centre Team Leader, your purpose is to ensure that your team delivers the required performance expectations and are committed to delivering a great customer contact experience. 

You will be someone who is approachable, credible and has experience in dealing with the unplanned, with the ability to “think on your feet”.  You’ll be target driven and inspire your team through leading by example, providing clear direction and regular coaching.

Downer New Zealand aspires to create and sustain the modern environment by building trusted relationships with our customers.  Our promise is that we will work closely with our customers to help them succeed, using world leading insights and solutions.  You will engage and lead your team to do just that; delivering an experience that delivers this promise.

Nga pūkenga matua | Important Skills

Proven track record of building and leading successful teams.Ability to plan and organise in a collaborative team environment.Excellent interpersonal skills including influencing, persuading and motivating in both oral and written formats.Strong analytical ability and acute attention to detail.Experience participating in and leading group/team meetings.Experience training and developing people.Excellent computer literacy and able to use all business applications such as word, excel and CRM applications.A minimum of 3 years leading a contact centre team in a service-based industry.Experienced people leader, specifically in a contact/dispatch centre team.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

A role with Spotless can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We can also offer:

Free access to Marram health care benefits and discounted holiday homes 

Internal promotion encouraged, training and development on offer

Ko wai mātou | Our Organisation 

Want to know more about what it is like to work at Downer? Then head to our People Site https://www.downergroup.co.nz/facilities-management 

Me pēhea ki te tono | How to apply 

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 722910. 

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.