Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The NY Support Center Coordinator will manage the day-to-day operation of our office, all while creating and maintaining an uplifting and positive experience for our team. The NYSC Coordinator needs to be hospitality driven and passionate about helping people, organized and detailed oriented, able to multitask, and have a well-developed excellence reflex. This role sets the tone for our culture and office environment for our Team Members and Guests alike by serving as the receptionist, office manager, and engagement champion. Job Responsibilities and Duties Reception: Greet all guests and team members and ensures every person has a great experience from the time they walk in the door until the time they leave. Serves as the point of contact for questions about the Support Center and handles any verbal or written requests for assistance accessing or navigating the space from guests or team members. Office Operations: Manage the office and facilities by handling everything from the purchasing and restocking of office supplies to the organization and tidying of conference rooms and common areas. Office Maintenance: Oversee the smooth operation of all office equipment and systems. Manages relationships with vendors that service office equipment and the facilities overall. Office Expenses: Oversee and manage a budget for expenses related to ordering supplies, shipping, vendor payments, etc. Tracks vendor contracts and processes and codes invoices using Workday for on-time payments. Identifying Solutions: As issues or new needs are identified, generate ideas and create new processes to resolve problems and create efficiencies. Team Member Engagement: Occasionally support the Atlanta Support Center Coordinator in new hire onboarding, team member appreciation and recognition efforts, monthly Support Center meeting, office activities sponsored by Shacktivities, ERGs, or other departments, and other Support Center events as needed. Knowledge, Skills, Abilities + Excellent verbal and written communication skills + Organized with strong prioritization skills, attention to detail, and ability to multitask + Microsoft Office Suite proficiency + Self-starter who looks for ways to do something better + Forward-thinking planner with a bias for action + Able to work independently, deal with ambiguity, and problem solve + Reliable, responsive, and willing to be present in the office Monday – Friday from 8:00 – 5:00 PM Requirements - Education, Experience, and Physical Education Requirements Associate Degree preferred Work Experience 0-2 years Related Experience + At least 2 years of experience as a receptionist, in retail customer service, or in office administration. + Office management or hospitality customer service experience preferred. Physical Requirements + Basic keyboarding or other repetitive motions + Lifting/pushing objects weighing over 10 lbs. + Climbing and working in awkward and cramped positions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: + Weekly Pay and Performance bonuses + Shake Shack Meal Discounts + Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more + Medical, Dental, and Vision Insurance* + Employer Paid Life and Disability Insurance* + 401k Plan with Company Match* + Paid Time Off* + Paid Parental Leave* + Access to Employee Assistance Program on Day 1 + Pre-Tax Commuter and Parking Benefits + Flexible Spending and Dependent Care Accounts* + Development and Growth Opportunities *Eligibility criteria applies Pay Range - $25.92 - $31.97 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.