**Responsibilities** + Visits patients to confirm daily menu selection, all patient food and diet related needs. Communicates diet-related needs to clinical team members. + Accurately completes patient tray process: menu selections, tray assembly, tray delivery to patients and pickup as assigned, special request and off-time meal deliveries. + Transports ReTherm cart (and/or room service transport cart) to and from the Food and Nutrition department, patient rooms and various hospital locations. + Works cooperatively with team members, patients, and patient unit staff; coordinating customer services. + Ensures Patient Satisfaction score for the department is met. + Ensures accurate and timely processing of patient information from written and verbal communication. Communicates appropriately to the diet office staff. + Promotes customer satisfaction by courteous, confidential service. Resolves all customer requests in a timely manner. Conducts Hospitality Rounds following each meal. Provides caring and responsive service to patients on a daily basis. + Inventories, gathers, and delivers floor stock to units as designed by each facility. **Qualifications** Preferred: -Minimum of 1 year of direct patient care in a hospital setting and/or 1 year minimum in food service. -Knowledge equivalent to a high school education. **Overview** At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging. **Pay Range** $14.78 - $20.33 /hour We are an equal opportunity/affirmative action employer.