Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Works every other weekend- Saturday and Sunday- day shift

 

Job Summary

Key Details:

Schedule: Varies based on department needs (standard hospital schedule).

Primary Responsibilities: Assisting patients with meal choices, ensuring proper nutrition, and collaborating with clinical teams.

Patient Care Required? Yes

Essential Responsibilities:

Attend department meetings, in-services, and training sessions as assigned.
Assist patients with menu choices that fit within their diet restrictions.
Adjust patient meal selections based on MD/RD/RN instructions.
Ensure that all patients receive nourishment at each meal and notify RN when this does not happen.
Answer phones and assist with callers’ requests according to department guidelines.
Follow procedures for ordering supplements and enteral nutrition support products.
Comply with department standards for meal delivery and set-up.
Complete regular and therapeutic diet menus according to care standards.
Assist tray line staff and supervisor as needed.
Deliver and pick up meal trays promptly.
Ensure calorie counts are completed and accurate.
Conduct meal rounds and tray assessments as assigned.
Report issues and complaints; rectify any issues as needed.
Communicate regularly with clinical and production teams about patient issues, special orders, and diet education needs.
Recognize and perform additional duties that need to be completed.
Uphold and enforce standards and policies set forth by the hospital and department.

 

Qualifications

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Healthcare experience including patient contact preferred Prior experience with customer service via telephones preferred

Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Must be able to read, write and clearly speak English.
- Ability to push food carts.
- Ability to pleasantly and effectively handle multiple phone lines and voice mail.
- Must have basic computer skills in order to be able to use various computer.
- programs/systems within the hospital.
- Strong communication and interpersonal skills are required.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)Pushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Occasionally (3-33%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Occasionally (3-33%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

1153 Centre Street

 

Scheduled Weekly Hours

0

 

Employee Type

Per Diem

 

Work Shift

Day (United States of America)

 

Pay Range

$18.26 - $27.13/Hourly

 

Grade

SF1110

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.