Work whereevery momentmattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals in New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usJob SummaryResponsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost effective manner Oversees clinical operations as well as the day to day operational activities supporting the designated practice Acts as point person for any and all practice related activities and issues This role covers the Hartford Central and East RegionJob Responsibilitiessect Serves as member of management team collaborates on organizational business issues communicates appropriate messages and supports and drives corporate initiativesect Oversees all activities of the assigned operational practice provides leadership and direction to direct reports and providers and acts as positive role modelsect Drives the development and execution of short and long term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practicesect Executes business plans by assigning accountability to appropriate staff andor physicians monitoring progress making appropriate adjustments and finding solutions to obstaclessect Continuously identifies ways to increase profitability recommends and implements cost effective strategies for departmentsect Continuously identifies and implements ways to maximize efficiency productivity and resource allocation Responds promptly and effectively to patient and provider concernssect Evaluates workflow and performance to maximize productivityefficiency and ensure quality servicesect Analyzes data reports and acts on significant trends affecting overall effectiveness of the departmentsect Finds opportunities to grow the business through increased referrals new or increased services regional expansion or other revenue enhancing activitiessect Drives improvement efforts through effective staff and provider involvement project management and communication Implements changes and keeps staff and providers up to date with clear and concise communicationssect Develops implements and documents policies procedures and protocols that ensure compliance with all internal policies and external regulationssect Establishes targeted goals and growth plans for staff monitors employee performance and conducts effective performance evaluation sessionssect Regularly documents issues performs disciplinarycoaching sessions and keeps management apprised of significant personnel and operational issuessect Provides business justification for new and replacement positions and strives to hire and retain the highest quality staffsect Ensures requisite staffing levels and monitors attendance time reports and payroll adjustmentssect Ensures proper orientation and ongoing training of new and existing staff members Implements changes and keeps staff up to date with clear and concise communicationssect Ensures excellent customer service levels as measured by patient staff and provider satisfaction surveyssect Ensures timely submission of reports performance reviews accounts payable documentation and other materials required to support effective department and corporate operationssect Participates in inter departmental meetings and serves as liaison to outside hospitalsParticipates in a wide variety of related projects and other duties in support of efficient department operationsWork whereevery momentmattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals in New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usJob SummaryResponsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost effective manner Oversees clinical operations as well as the day to day operational activities supporting the designated practice Acts as point person for any and all practice related activities and issues This role covers the Hartford Central and East RegionJob Responsibilitiessect Serves as member of management team collaborates on organizational business issues communicates appropriate messages and supports and drives corporate initiativesect Oversees all activities of the assigned operational practice provides leadership and direction to direct reports and providers and acts as positive role modelsect Drives the development and execution of short and long term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practicesect Executes business plans by assigning accountability to appropriate staff andor physicians monitoring progress making appropriate adjustments and finding solutions to obstaclessect Continuously identifies ways to increase profitability recommends and implements cost effective strategies for departmentsect Continuously identifies and implements ways to maximize efficiency productivity and resource allocation Responds promptly and effectively to patient and provider concernssect Evaluates workflow and performance to maximize productivityefficiency and ensure quality servicesect Analyzes data reports and acts on significant trends affecting overall effectiveness of the departmentsect Finds opportunities to grow the business through increased referrals new or increased services regional expansion or other revenue enhancing activitiessect Drives improvement efforts through effective staff and provider involvement project management and communication Implements changes and keeps staff and providers up to date with clear and concise communicationssect Develops implements and documents policies procedures and protocols that ensure compliance with all internal policies and external regulationssect Establishes targeted goals and growth plans for staff monitors employee performance and conducts effective performance evaluation sessionssect Regularly documents issues performs disciplinarycoaching sessions and keeps management apprised of significant personnel and operational issuessect Provides business justification for new and replacement positions and strives to hire and retain the highest quality staffsect Ensures requisite staffing levels and monitors attendance time reports and payroll adjustmentssect Ensures proper orientation and ongoing training of new and existing staff members Implements changes and keeps staff up to date with clear and concise communicationssect Ensures excellent customer service levels as measured by patient staff and provider satisfaction surveyssect Ensures timely submission of reports performance reviews accounts payable documentation and other materials required to support effective department and corporate operationssect Participates in inter departmental meetings and serves as liaison to outside hospitalsParticipates in a wide variety of related projects and other duties in support of efficient department operationsmiddot Current Connecticut Registered Nurse license requiredmiddot Bachelors degree required Masters degree preferred One degree must be in Nursingmiddot Bachelors degree in business healthcare management or a related field or equivalent experience advanced clinical or business credentials preferredmiddot Demonstrated progressive leadership skillsExceptions to the educational requirement will be evaluated on an individual basis For example a strong candidate in the process of completing the educational requirement will be considered Continued progress toward completion of the educational requirement within five years will be required Minimum years medical practice management experience preferably in a multi site practiceExperience providing effective business leadership to physiciansAbility to refine reorganize or redirect workflow in a timely manner to optimize resourcesAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong customer service orientation and the ability to effectively address concerns and resolve problems in a timely win win mannerStrong human resource management skillsProficiency in computer software applications MSWord Excel PowerPoint experience with EPIC is preferredExcellent verbalwritten communication and presentation skillsStrong analytical and problem solving skills High attention to detail accuracy and follow throughAbility to travel independentlyAbility to adhere to policies and standards of service as well as HIPPA requirements OSHA regulations and Infection Control standards Quality and Safety standards as well as the Joint Commission standardsAbility to establish and maintain positive relationships with staff physicians patients and referring officesDisplays courtesy and helpfulness when interacting with all internal and external customersAbility to promote a team atmosphere of trust and professionalismAbility to show strong personal initiative and take ownership over work resultsUnderstands the business and responds to all related issues concerns and problemsAbility to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting prioritiesmiddot Ability to complete Risk Management training activities as required We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment As an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status middot Current Connecticut Registered Nurse license requiredmiddot Bachelors degree required Masters degree preferred One degree must be in Nursingmiddot Bachelors degree in business healthcare management or a related field or equivalent experience advanced clinical or business credentials preferredmiddot Demonstrated progressive leadership skillsExceptions to the educational requirement will be evaluated on an individual basis For example a strong candidate in the process of completing the educational requirement will be considered Continued progress toward completion of the educational requirement within five years will be required Minimum years medical practice management experience preferably in a multi site practiceExperience providing effective business leadership to physiciansAbility to refine reorganize or redirect workflow in a timely manner to optimize resourcesAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong customer service orientation and the ability to effectively address concerns and resolve problems in a timely win win mannerStrong human resource management skillsProficiency in computer software applications MSWord Excel PowerPoint experience with EPIC is preferredExcellent verbalwritten communication and presentation skillsStrong analytical and problem solving skills High attention to detail accuracy and follow throughAbility to travel independentlyAbility to adhere to policies and standards of service as well as HIPPA requirements OSHA regulations and Infection Control standards Quality and Safety standards as well as the Joint Commission standardsAbility to establish and maintain positive relationships with staff physicians patients and referring officesDisplays courtesy and helpfulness when interacting with all internal and external customersAbility to promote a team atmosphere of trust and professionalismAbility to show strong personal initiative and take ownership over work resultsUnderstands the business and responds to all related issues concerns and problemsAbility to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting prioritiesmiddot Ability to complete Risk Management training activities as required We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment As an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status