What We Offer Nurse Manager - Emergency Department Novant Health Pender Medical Center is a critical access hospital with additional skilled nursing home beds in Burgaw, NC. We’ve been caring for our neighbors for more than 70 years, providing expert care and a personalized experience to area residents. Our services include 24/7 emergency care, surgery, imaging, infusion therapy, and physical rehabilitation services. Pender Memorial Hospital, a 22-bed emergency room is seeking a Nurse Manager.Relocation assistance provided. Work Schedule: Monday - Friday, 8 am - 5 pm Work Status: Exempt Location: Pender Memorial Hospital, 507 E Freemont Street, Burgaw - North Carolina 28425 What You'll Do Clinical Operations & Patient Care + Oversee day-to-day operations of the Emergency Department to ensure safe, efficient, and high-quality patient care + Ensure compliance with evidence-based nursing practices, clinical protocols, and regulatory standards + Monitor patient flow, throughput, triage effectiveness, and length-of-stay metrics + Collaborate with physicians and interdisciplinary teams to optimize clinical outcomes + Lead initiatives to improve patient safety, quality of care, and patient experience Leadership & Staff Management + Recruit, hire, orient, and retain ED nursing staff + Provide coaching, mentoring, and performance evaluations for nursing team members + Foster a culture of accountability, teamwork, professionalism, and continuous improvement + Address staff concerns, conflicts, and disciplinary actions in accordance with policy + Promote staff engagement, resilience, and well-being in a high-stress environment Staffing & Scheduling + Develop and manage staffing schedules to ensure appropriate coverage based on patient acuity and volume + Monitor staffing productivity, overtime usage, and staffing ratios + Coordinate staffing adjustments during surges, disasters, or staffing shortages Quality, Safety & Compliance + Ensure compliance with Joint Commission, CMS, EMTALA, and other regulatory requirements + Lead quality improvement initiatives, audits, and performance improvement projects + Monitor and analyze key quality indicators, incident reports, and adverse events + Implement corrective actions and follow-up education as needed Education & Professional Development + Support ongoing education, competency validation, and skills development for ED staff + Ensure completion of required certifications (e.g., BLS, ACLS, PALS, TNCC) + Encourage professional growth, leadership development, and evidence-based practice Budget & Resource Management + Assist in development and management of the department budget + Monitor supply usage, equipment needs, and cost-containment efforts + Collaborate with administration on capital planning and resource allocation Communication & Collaboration + Serve as a liaison between nursing staff, physicians, administration, and ancillary departments + Participate in hospital committees, leadership meetings, and emergency preparedness planning + Communicate departmental goals, changes, and performance outcomes clearly and consistently Emergency Preparedness + Participate in disaster planning, mass casualty response, and emergency drills + Ensure staff readiness for internal and external emergency situations What We're Looking For + Education: 4 Year / Bachelors Degree, required. Bachelors Degree in Nursing, required. Graduate Degree, preferred. + Experience: + Two years demonstrated leadership experience, preferred. + Three years clinical RN experience in an acute care setting, preferred. + Licensure/Certification: + Current RN licensure in appropriate state, required. + NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required. + Board certification in area of practice, preferred. + Additional Skills (required): Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 141230