QUALIFICATIONS
Experience
• Registered Nurse or Registered Practical Nurse (RN/RPN) License.
• Preference with Candidates that have experience with the disease state.
• Registered and in good standing with the College of Nurses.
• Excellent written and verbal communication skills in English.
• Minimum 2 years’ experience in Patient Support Programs.
• Providing excellent customer services skills internally as well as externally.
• Excellent verbal and written communication skills and interpersonal skills; English and French considered an asset.
• Reimbursement experience
       o Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
       o Familiarity with the Special Authorization process for both public and private insurance in assigned territory.
• Strong Computer and Technical skills\: Excel, Word, Outlook, tablets, web- portals/internet use.
• Strong critical thinking and problem-solving skills.
• Making decisions using sound judgment, and meeting deadlines.
• Accurate data collection and data integrity.
• Ease with working in a paperless environment.
• Ability to drive for results.
• Proven ability to work in a team environment.
• Ability to resolve conflict in a professional matter.
• Strong sense of organization and attention to detail.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.
• Familiarity with PIPEDA and how it applies in a confidential patient environment.
• Valid driver’s license with less than 2 infractions in the past 2 year.