QUALIFICATIONS
Education
• Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada.

Experience
• Registered and in good standing with their provincial regulatory body.
• Minimum 2 years’ experience in Patient Support Programs or equivalent.
• Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders.
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements).
• Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset.
• Strong computer and technical skills\: Excel, Word, Outlook, tablets, web portals/internet use.
• Strong critical thinking and problem-solving skills.
• Making decisions using sound judgment.
• Proficient with accurate data collection and data integrity.
• Ease with working in a paperless environment.
• Ability to drive for results.
• Proven ability to work in a team environment.
• Ability to resolve conflict in a professional matter.
• Strong sense of organization and attention to detail.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.
• Familiarity with PIPEDA and how it applies in a confidential patient environment. 
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment.
• Established high speed internet access from home office.

Other Skills and Abilities
• Patient Support Program experience strongly recommended.
• 2 years of experience working with oncology patients considered a strong asset;
• Commitment to utilizing a patient-centric approach; adept to responding to a patient’s environment. Educational and health literacy needs.
• Ability to assess patients’ needs utilizing evidence-based assessment tools.
• Critical thinking, strong clinic judgment.
• Strong sense of organization, attention to detail, and ability to multi-task.
• Exemplary verbal and written communication abilities.
• Familiarity with the Personal Information Protection and Electronic Documents Act (PIPEDA) and how it applies in a confidential patient environment.
• Ability to work in a quiet setting with a proven capacity to operate autonomously in a remote/virtual setting — while also adapting to the demands of a fast-paced work environment.
• Ability to travel occasionally, as required by business needs.