Job Summary:

This role is responsible for leading the design and execution of HP's North America domestic surface transportation network across Full Truckload (FTL), Less-Than-Truckload (LTL), and specialized delivery services. The position plays a critical role in implementing a new Transportation Management System (TMS) in partnership with RMS (formerly C.H. Robinson) and in optimizing carrier relationships and performance through data-driven decision-making, cost control, and service excellence.

Key Responsibilities:

TMS Implementation Support:
Partner with the Business Manager to support the deployment of HP’s new TMS solution in collaboration with RMS (formerly C.H. Robinson). Drive configuration, testing, and integration activities to ensure a successful implementation aligned with business needs.Domestic Surface Transportation Network Management:Full Truckload (FTL) & Intermodal (IMD):
Collaborate closely with RMS to design and scale a robust FTL and IMD transportation network to support evolving business requirements.Less-Than-Truckload (LTL):
Manage relationships and performance with HP’s primary LTL partners (FedEx Freight, Expeditors International, Tazmanian Freight Systems). Oversee Ryder-managed LTL operations (e.g., Estes as an Amazon-preferred carrier).
Lead efforts to identify and integrate regional LTL carriers into HP’s Greenfield initiative, transitioning from 21 DCs to 3 mega hubs.White Glove Delivery:
Oversee specialized delivery services for sensitive business segments (e.g., MPS, Indigo, Scitex). Manage relationships with white glove providers, including Expeditors, Tazmanian, CRST Specialized, TriAd, and Metro/SCI (Canada).Procurement & Carrier Relationship Management:
Act as the primary business owner of all NA carrier relationships (FedEx, UPS, Expeditors, Tazmanian, Ryder, etc.). Lead operational negotiations and partner with Procurement on cost-related initiatives to ensure competitiveness and service alignment.Strategic Carrier Partnerships:
Maintain and grow long-standing, strategic relationships with key partners. Oversee two Global Account Managers (GAMs) dedicated to managing our highest-priority carriers: Expeditors and FedEx.Customer Experience & Operational Metrics (TCE):
Own and report on Total Customer Experience (TCE) metrics. Identify root causes of service failures and provide weekly performance insights and improvement plans to senior leadership.Cost Management & Visibility:
Maintain a comprehensive understanding of transportation costs and cost drivers across all service lines. Develop and execute cost containment strategies to support budget goals.

Qualifications:

7+ years of experience in transportation, logistics, or supply chain management.Strong carrier management and contract negotiation experience.Data-driven decision-making skills and experience managing operational KPIs.Excellent communication and cross-functional collaboration abilities.

The base pay range for this role is $93,150 to $140,650 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.