Description Join a San Diego-based non-profit organization as a Customer Care Representative and play a vital role in supporting our mission-driven work. In this role, you’ll provide outstanding service to donors, clients, and partners while ensuring their needs are met with professionalism and empathy. After six months of on-site training and collaboration, you’ll have the option to transition to a hybrid schedule for added flexibility. Key Responsibilities + Serve as the main point of contact for inquiries from donors, volunteers, clients, and partners, ensuring prompt and accurate responses. + Handle inbound calls, emails, and online inquiries with care, professionalism, and enthusiasm. + Provide guidance and support to individuals seeking assistance with services or programs offered by the non-profit. + Manage donor records; process contributions, pledges, and acknowledgments accurately using CRM systems. + Collaborate with various teams to address client needs and ensure community members are connected with appropriate resources. + Identify opportunities to improve the customer experience and propose solutions to enhance service quality. + Assist in outreach initiatives, including educational campaigns and fundraising efforts as needed. Requirements + Strong dedication to customer care and supporting mission-driven work. + Previous experience in customer service, call center, or client-facing support roles is preferred. + Proficiency in CRM software, Microsoft Office Suite, and other relevant tools. + Excellent communication and interpersonal skills with a professional yet empathetic approach. + Ability to remain organized, prioritize tasks, and meet deadlines in a fast-paced environment. + Knowledge of or experience with non-profit organizations or mission-driven work is a plus. Work Environment + Receive hands-on training and build connections with the team and community partners in our San Diego office. + Transition to a flexible work schedule, blending remote work with in-office collaboration. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .