Job Description A client of Insight Global’s is looking for a NOC technician to join their team in Birmingham, Alabama for their second shift: Tuesday through Saturday 3:00pm-11:00pm. This individual will be proactively monitoring the data center and communication networks. You will be responsible for managing tickets and solving issues for internal customers and escalating tickets if needed. Tickets will be resolved according to Standard Operating Procedures as well as developing and maintain new NOC policies and tools. pay range - 19-21/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Understanding of IT components for monitoring purposes • Ability to work independently and stay organized • Excellent communication • Exposure to Control-M, JAMS, & ServiceNow • Experience with App Dynamics or Splunk • Previous NOC experience