Job Description The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role. • Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice) - "CCNA level knowledge" • Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool). • Excellent troubleshooting and analytical skills; ability to remain calm under high pressure. • Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements). • Effective verbal and written communication skills, especially in shift handovers and incident documentation. • Willingness to work the third shift and weekends/holidays as needed. • Willingness to be part of a rotating on-call.