Job Description
We are seeking highly motivated, eager, and ambitious individuals who are driven to excel and stand out among their peers. The ideal candidate thrives in a fast-paced environment and is relentless in the desire to succeed and deliver outstanding results.
ResponsibilitiesProvide 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems.Meet aggressive network availability, MTTR, and ticket handling objectives, offering hands-on leadership during network events and incidents.Proactively collect and analyze network data to validate assumptions and identify issues.Deliver real-time communication internally and externally, ensuring transparency and swift issue resolution.Collaborate with wireless carrier partners to identify and resolve interactions between their network and the Cisco Network.Engage directly with designers, developers, program managers, and network quality testers.Exhibit a passion for customer service and a commitment to 'right the first time' principles.Essential SkillsBS in Computer Science or equivalent.2+ years of relevant work experience.Understanding of DNS, CDN, and application load balancing.Working knowledge of SQL-like databases.Experience in a SaaS or hosted application service provider environment.Strong analytical, communication, and customer interfacing skills.Effective at working with technical teams across the company.Flexibility to work shift hours, including weekdays and weekends.Additional Skills & QualificationsExperience with web frameworks and data APIs.Demonstrated eagerness to excel and stand out among peers.Proven track record of aggressive problem-solving and success in challenging environments.Must be a self-starter with the ambition to learn, innovate, and create effective solutions.Work Environment
The position requires flexibility to work night shifts from Tuesday to Saturday or Sunday to Thursday, with hours from 2:00 PM to 11:00 PM ET. Teams rotate these shifts every four months, and there is very little on-call work.
Pay and Benefits
The pay range for this position is $42.00 - $46.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alpharetta,GA.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.