About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Batam NOC Controller is responsible for the 24/7 monitoring of Viasat’s global networks and infrastructure to ensure continuous service availability and rapid incident response. The main responsibility of this role is managing the Incident Management process end-to-end, coordinating technical recovery efforts, and ensuring timely communication and resolution. In addition, the NOC Controller is responsible for handling customer cases brought to the NOC, especially those occurring outside of normal working hours and during weekends when other support layers are unavailable. You are a motivated professional with a solid technical background, passionate about monitoring complex systems and ensuring critically important services are delivered without disruption. You work well under pressure, follow structured processes, and collaborate effectively across teams. The day-to-day Monitor network and system performance 24/7, proactively identifying and responding to any hazardous conditions, service degradations, or outages Lead the Incident Management process, coordinating restoration activities, logging incidents, and ensuring timely communication with stakeholders Handle customer cases escalated to the NOC, especially during off-hours (nights, weekends, holidays), ensuring resolution or appropriate resolution path Monitor distress traffic and ensure successful delivery to Maritime Rescue and Coordination Centres (MRCC) Monitor and respond to security threats in IP networks with initial analysis and action Analyse system logs and perform routine checks to ensure service reliability and stability Maintain comprehensive and up-to-date documentation of incidents, activities, and shift handovers Update and manage incidents in the ServiceNow (SNOW) system throughout the incident lifecycle Produce shift performance and incident reports and escalate unresolved issues to appropriate technical teams Keep all monitoring tools, processes, and procedures current and relevant Support engineering teams during installation, testing, and configuration tasks Contribute to the development of knowledge base articles to strengthen the Incident Management process Support efforts to automate and streamline operations, working closely with DevOps-minded teams What you'll need Bachelor's degree in Electronics, Telecommunications, IT, or a related field Minimum of 3 years of relevant experience in a Network Operations Center or similar technical operations/support role Fluent in English with effective verbal and written communication skills Deep technical foundation with experience in NOC or technical customer support roles Solid understanding of Satellite and GSM telecom technologies Strong incident handling and fix capabilities under pressure Structured, analytical approach with sound problem-solving skills and attention to detail Excellent customer focus and interpersonal abilities in team environments Proficiency in reporting and documenting technical processes and incidents What will help you on the job In-depth knowledge of Viasat services and products Familiarity with ITIL standard methodologies Experience with OS platforms (Linux, Unix, Windows, VMS) Use of network monitoring tools in a professional setting Experience delivering training or mentoring colleagues CCNA (Routing & Switching or higher) certification is a plus Experience with scripting languages such as Python, Bash, or PowerShell to automate tasks and improve operational efficiency Understanding of DevOps principles and experience supporting CI/CD or infrastructure automation is highly desirable An English TOEFL certificate with a minimum score of 550 (PBT) or an equivalent qualification is a plus Special Working conditions: Required to work in a 24x7 rotating shift environment, averaging 40 hours per week Must be able to work under pressure and manage incidents in time-sensitive conditions Must treat operational and customer information with strict confidentiality Must be flexible and willing to travel internationally for job-related purposes and to work abroad for short durations when required EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.