Description Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Monitor network performance and availability using monitoring tools. Provide Root-Cause-Analysis documentation for all events. Process Firewall requests and commit changes via Panorama Provide Data Center Operations services in support of Systems and Network Engineering staff Provide hands-on technical support related to the overall health and maintenance of the organization’s multiple Tier 2 and Tier 3 environments Supporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability Schedule and direct activities to resolve hardware, routing, and software problems in a timely and accurate fashion Take direction from NOC Manager Create and provide reports and metrics of the systems and networks surrounding Incident Management, Problem Management and Monitoring Response Review logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistencies Interaction with vendors and key relationships as necessary such as TierPoint, Cisco, and Cox Respond to alerts and incidents promptly according to established procedures. Perform initial troubleshooting and resolution of network issues. Maintain and administer network devices (routers, switches, firewalls). Configure and maintain monitoring tools and systems. Implement network changes and upgrades as required. Maintain accurate network documentation and diagrams. Generate reports on network performance and incidents. Escalate complex issues to appropriate teams or senior personnel. Collaborate with network engineers, system administrators, and support teams to resolve issues efficiently. Provide timely updates and communicate effectively with stakeholders during incidents. Minimum Qualifications Education Requirements Bachelor’s degree required. Experience Requirements: 5 or more years of experience in an IT support role required. Network/Systems/Security experience preferred. License/Certification/Registration Requirements: Cisco Certified Network Associate (CCNA) or IT Infrastructure Library Foundation (ITIL 4.0) certification required within 12 months of hire. Knowledge/Skills/Abilities Required: Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology Strong analytical skills, Ability to solve problems Competency in MS Office Suite and ticketing systems such as ServiceNow Understanding of multiple data centers and towers Expertise with multiple levels, types, and environments of monitoring Knowledge of tools integration and automation Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools Knowledge in M365 Familiarity with Avaya and Cisco (CSM) Network and Security background Experience working in hospital/ambulatory environments Prioritization of patient safety at all times Strong communication skills with Management Adherence to technology and security standards Ensure network is in a constant operational status Thorough understanding of IP Networks, including VLANs Firewalls, switches, routers and other network equipment (Cisco, etc.) VPN, Load Balancer, Web Application Firewall Window, Unix, Linux and ESX server administration Web Server concepts and administration Virtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standards Active Directory, DHCP, DNS, Group Policy Clustering, Load Balancing Anti-Malware and Cybersecurity concepts Familiarity with a wide selection of server, storage, and data center hardware Understanding of Server operating systems including Windows and Linux Security and Pay and Benefits The pay range for this position is $90000.00 - $130000.00/yr. They can be found on the company's website Workplace Type This is a hybrid position in Oklahoma City,OK. Application Deadline This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.