ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. Network Monitoring Engineer Location: Hybrid in Vienna, VA Terms: Contract Pay: 40/hr W2 Shift: Both day and night shift positions are available. Day shift hours are 6AM-6PM. Night shift hours are 6PM-6AM. This is a rotating schedule position that requires working every other weekend. Responsibilities • Proactively monitor the ATM enterprise for performance and availability. • Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance. • Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible. • Create, document, and update incident tickets, record faults, actions for resolution, and up times. • Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures • Dispatch services for ATM component failures and outages; monitor until resolution Qualifications • 1-2 years of ATM and/or network monitoring experience • Ability to respond quickly and accurately in high-pressure situations • Ability to effectively manage tasks and job duties with shifting priorities • Ability to document and apply policies, standards, and procedures • Experience in problem resolution, including determining root cause, scope, and scale of issues • Exposure to validating system availability and performance • Working knowledge of enterprise systems, terminal knowledge, and IT terminology • Research, analytical, and problem-solving skills • Effective skill in exercising initiative and using good judgment to make sound decisions • Effective skill supporting a global 24/7/365, member/customer-focused services operation • Effective verbal and written communication skills • Working knowledge of ATM and/or enterprise system monitoring tools #M2 #LI-EL1 #DI-EB1 Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.