**Role Purpose** As a key link between our customers and manufacturing operations, you will play a critical role in ensuring customer satisfaction and schedule adherence. This position combines operational precision, customer engagement, and continuous improvement to deliver excellence across the supply chain. **Key Responsibilities** + **Customer Engagement & Order Fulfillment** Liaise and negotiate with customers to manage expectations, process custom orders, and resolve escalations with agility and professionalism. + **Document & Data Management** Develop and maintain local documentation systems. Collect and analyze data to produce accurate reports that support decision-making. + **Operational Excellence** Ensure compliance with internal policies and external regulations. Support continuous improvement initiatives in safety, quality, and efficiency. + **Capability Development** Actively participate in training, coaching, and industry learning to stay ahead of best practices and technological advancements. + **Solutions & Support** Respond to functional inquiries, analyze alternatives, and recommend solutions that enhance customer experience and operational flow. **What You Bring** + Strong customer focus and relationship-building skills + Ability to manage ambiguity and make effective decisions under pressure + Experience in data analysis, document control, and operational support + Familiarity with digital communication tools and service conversations + A mindset for continuous improvement and accountability **Our Values in Action** + **Ingenious:** You simplify complexity, drive improvement, and make smart decisions. + **Collaborative:** You build trust and work across teams to achieve shared goals. + **Principled:** You take ownership and deliver with integrity. + **Driven:** You pursue results and exceed customer expectations. **Qualifications** + Post-secondary education + 7–12 months of relevant experience in supply chain, customer service, or operations Ready to be the voice of precision and the face of customer excellence? Join us and help shape the future of mobility. GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.