A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing?

 As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Act in accordance with all security and emergency procedures and manage the instigation of these, as requiredEnsure that all Guest complaints are managed, recorded and resolved promptlySupport the Night Auditor with all Front Desk and accounting related dutiesProduce nightly reports, as requiredInform Departments of special requests, early/late departures, room changes and other Guest requestsMaintain good communication and work relationships in all hotel areasAct in accordance with fire, health and safety regulations and follow the correct procedures when requiredServe your role and Team in an environmentally-conscience mannerConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasEnsure the hotel maintains high standards of cleanliness and an orderly appearance overnight by guaranteeing that all corridors are neat and tidy (i.e. remove room service trays, glassware when needed).Complete other tasks as directed by hotel managementCompile adequate handover to Early staff / Duty Manager

What are we looking for?

 Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel industryHigh level of IT proficiencyExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamPositive attitude and good communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent knowledge of the hospitality industryPrevious experience as Night Auditor or Night SupervisorLanguage proficiency: Portuguese & English are mandatory (other languages are a plus)Fire, health and safety training certification (preferred)Previous experience with Front Office Management Systems

Previous experience with cash handling

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!