**Key Responsibilities:** **Guest Experience** + Deliver **True Hospitality** by ensuring guests are welcomed, assisted, and supported throughout the night. + Resolve guest issues and complaints professionally and promptly. + Manage late check-ins, early check-outs, and VIP arrivals. **Operational Oversight** + Oversee all hotel departments during the night shift. + Coordinate with Security, Engineering, and Housekeeping to ensure service continuity. + Conduct property walks to ensure cleanliness, functionality, and safety. **Safety & Emergency Response** + Act as the **Emergency Response Leader** at night. + Ensure team compliance with health, safety, and fire regulations. + Handle incidents and ensure proper documentation and reporting. **Night Audit & Reporting** + Complete the **night audit** process and ensure all systems are balanced. + Prepare reports for the Front Office and Finance departments. + Review and verify room rates, revenue, and billing accuracy. **Leadership & Team Support** + Supervise and support Front Desk and Night Team. + Provide coaching and ensure colleagues follow IHG standards. + Handover critical information to the morning team. **Requirements:** + Previous experience in Front Office operations, preferably in a supervisory or managerial night role. + Strong knowledge of PMS systems (e.g., Opera or similar). + Excellent communication, decision-making, and problem-solving skills. + Ability to work independently and lead a team overnight. + Passion for hospitality and delivering IHG’s **"True Hospitality for Good."** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.