At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Job Description
Work schedule for the NextGen Operations Technician:
Must be able to work a 10-hour shift
Day Shift
Wed - Sat , 7:00 am to 5:30 pm (Central Time)
Location
Work is primarily performed onsite at the Allen, TX, office location.
General responsibilities
NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
ServiceNow Incident Management, Change Management, and Problem Management
Remote network surveillance and event response
Triage and resolution of service-impacting incidents within SLA’s
Participation in complex troubleshooting with next-tier SME’s
Customer-facing technical support delivered via telephone, email, and web portal
Stakeholder communication during service-impacting events
Vendor ticket management
Qualifications
Working knowledge of IP networking and interoperability standards
1+ years of experience troubleshooting IP network connectivity
1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
Preferred Skills
Network Operations or Telecommunications industry experience
Cisco CCST or CCNA certification a plus
ITIL Certification
AWS Cloud surveillance
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: :$55,000- $60,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
Minimum of a high school diploma or equivalent
1+ years of relevant Networking experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.