Job Summary New Hire Experience Navigator is responsible for providing exemplary customer service and support related to the preboarding experience for new hires. Incumbent utilizes a customer centric approach with new hires for efficient, creative, and culturally competent solutions while serving as a liaison between all areas that participate in the new hire journey. The New Hire Experience Navigator fosters a positive, productive work environment and is accountable for the successful completion of all pre-employment requirements within expected timeframes utilizing standard operating procedures. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: High School Diploma or GED, required. 4 year/Bachelors Degree, preferred. + Experience: Two years HR, Recruitment, clinical or related area, required. + Licensure/Certification: + Additional Skills (required): + Communication Skills: Highly effective communicator with the ability to communicate with internal and external customers. Excellent oral and written communication, analysis, and documentation skills. Communication contributes to and establishes a climate of trust and respect to internal and external customers. Well-developed verbal and written skills. Prepare correspondence as needed. + Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. + Problem-Solving Skills: Ability to identify and resolve issues that arise during the new hire process. + Attention to Detail: Ability to ensure accuracy and completeness in all new hire related documentation and processes. + HR Operations: Strong knowledge of human resources processes, systems, policies and procedures + Support Talent Acquisition: Offer expertise in preboarding new hires and ensuring a smooth transition. + Computer Skills: Proficiency in using HR software, and other relevant tools. + Customer Service Skills: Ability to provide remarkable customer service to team members and other stakeholders. Job Opening ID 104752