Job Vacancy Division/Department: DYCS / ND-Health Services Reports To: VP, DYCS Location: 33 Chestnut Street Position: New Directions Department Director Hours: 37.5 hrs/wk 52 weeks/year Salary Range: $71,836 – $93,387 annually (based on qualifications and experience) Benefits: Comprehensive medical, dental, vision, retirement, paid leave, professional development, and other benefits as outlined in ABC’s employee handbook. Summary The New Directions Department Director provides strategic leadership, operational oversight, and fiscal stewardship for the New Directions Substance Abuse Services Clinic and related programs. This role ensures delivery of high-quality outpatient clinical services aligned with best practices, compliance with all regulatory bodies, and achievement of measurable program outcomes. The Director drives operational efficiency, financial sustainability, and staff development while advancing ABC’s mission and strategic priorities. The NDCD is a catalyst for change, forging strong partnerships with community leaders, government agencies, statewide coalitions, and funding sources to address substance abuse and mental health challenges. They champion the clinic’s services, promote early intervention and treatment, and build broad-based support for individuals and families in need. Essential Duties & Responsibilities + Lead and supervise ND Department staff, sustaining best practices in customer service, efficiency, and regulatory compliance (ABC, OASAS, OMIG, insurance providers). + Plan, organize, and evaluate clinical operations, ensuring safety, compliance, and effective service delivery. + Develop, monitor, and adjust departmental goals, work plans, and performance metrics to achieve positive outcomes and funder expectations. + Prepare accurate and timely reports for funders, senior leadership, and advisory committees. + Direct fiscal strategy, managing departmental budgets (revenues & expenses) to meet operational needs while ensuring financial health and profitability. + Oversee marketing, outreach, and community engagement to promote services and strengthen partnerships. + Advocate for participants with local/state agencies to increase treatment access and recovery supports. + Participate in strategic planning, policy development, quality assurance, and leadership training. + Represent ABC at conferences and professional gatherings to remain current on issues affecting target populations. Minimum Qualifications Education: + Master’s Degree in Psychology, Sociology, Social Work, Nursing, Counseling, Rehabilitation, Criminal Justice, or a closely related field from an accredited institution; OR minimum 15 earned graduate credit hours in one or a combination of these disciplines. + Graduate credit hours may be substitute for experience (24 credit hours = 1 year experience). Experience: + Minimum 4 years professional experience in social work, corrections, probation/parole, professional nursing, healthcare administration, counseling, or closely related field. + At least 2 years in a substance abuse treatment/recovery/rehabilitation setting, with 1 year as a counselor/therapist. + Minimum 3 years supervisory and management experience. Licensure/Certification: + RSAP, CASAC, or equivalent “Qualified Health Professional” credentials required. + CJP may substitute for 1 year of specialized non-supervisory experience. Skills & Knowledge: + Expertise in chemical dependency and mental health treatment strategies, recovery barriers, and high-risk population engagement. + Strong business acumen with proven ability to manage budgets, drive operational efficiency, and support organizational financial goals. + Experience in strategic planning, program development, evaluation, and community relations. + Strong administrative, analytical, problem-solving, and decision-making abilities. + Excellent oral/written communication, training facilitation, and stakeholder engagement skills. + Proficiency in Microsoft Office Suite; experience with 10e11eCR, OASAS, and ARES preferred. Other Requirements + Ability to perform essential job functions in office and field settings, with or without reasonable accommodation. + Valid NYS driver’s license or access to reliable transportation. + Integrity, credibility, cultural sensitivity, and commitment to ABC’s mission. + Bilingual English/Spanish preferred. Equal Employment Opportunity Action for a Better Community (ABC) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected status under applicable laws. We are committed to building a diverse and inclusive workplace. All employees of ABC’s New Directions Program must receive and maintain a full clearance from the Justice Center of New York that allows them unsupervised contact with clients (at the Agency’s expense). Any prospective or current employee who has an indication of abuse, maltreatment, or neglect, or who cannot be left unsupervised with clients, will not be hired or retained . The above description covers the principle functions of the job. It is not intended to be a complete listing of all the miscellaneous incidental or substantially similar duties, which may be assigned during normal or emergency operations. Please Forward Resumes/Applications to: Human Resources Department Action for a Better Community, Inc. 400 West Ave Rochester, New York 14611 Email: hrdept@abcinfo.org (585) 325-5116 Deadline for Resumes/Applications : U Internal Posting U External Posting