At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.  

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

Responsible for processing new account applications for the German market in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasksDeliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processingSupport customers through the application journey as well as processing and analysing the applicationsComplete Anti money laundering and risk verifications on new account applicationsBuild meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American ExpressMeet and exceed quality goals, compliance regulations and productivity targetsGoal oriented and KPI driven performerNavigate a computerized data entry system or other relevant applicationsUphold the Data Protection and Privacy Act for our CustomersUpdate systems accurately and efficiently – Identifying process gaps and raising issues to leadership  Re-prioritize to adapt to the ever-changing environment.Team player and solution oriented

Minimum Qualifications:

Fluent in German– written and oral skillsDemonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service our customers

Preferred Qualifications:

KYC and KYB Knowledge  Intermediate English and/or Spanish desirable apart from market languageExperience with local market Anti-money laundering regulation.Customer service experience in German market desired but not essentialGoal oriented and KPI driven performerDisplay a passion to serve by delivering outstanding service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsAssertiveness to handle difficult conversationsExcellent negotiation, influencing and resourcefulness skillsProactive, analytical, and problem-solving skills with strong attention to detailOutstanding organizational skillsConfidence to work in a virtual, multicultural environmentProven ability to deliver a high productivity and quality work under minimum supervision

Non-considerations for sponsorship:
Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.