The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). In support of the HEITS management team, the selected individual will be responsible for providing high level VIP A/V and maintenance support to ensure Service Level Agreements are met. Support will include, but will not be limited to:

Troubleshooting circuit and data issues.

Supporting customer hardware, software, network, and telecommunication systems and execution of network procedures.

Providing operational support for VIPs and conducting problem determinations, escalations and providing problem resolution.

Primary Responsibilities

VIP user-level maintenance support for multi-media systems

Daily inspection and testing of conference rooms

Assisting VIP customers with video conferencing systems by providing step-by-step instructions on the use of control interfaces and procedures

Scheduling and monitoring video teleconferencing sessions for VIPs

Maintaining, setting up, monitoring, and troubleshooting video equipment for VIP customers

Knowledge of ServiceNow software

Communicating to customers and Leidos leadership of any impact to operational continuity

Possessing a comprehensive understanding of network and device relationships

Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

BS and 4-8 years of experience, or equivalent professional experience, working with networks and performing A/V administration and troubleshooting

Must be familiar with Cisco Meeting Manager, VQ, and Cisco Meeting Server

Knowledge in coordinating problem resolution and working across IT functional areas

Proven ability to manage multiple tasks/events simultaneously and deliver on time

Experience working at a customer site with high profile customers

Active TS/SCI government security clearance.

Preferred Qualifications

DHS Experience

Networking Certification

Microsoft Certification

Security+

CCNA

Original Posting:July 15, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.