Kforce has a client in Renton, WA that is seeking a Network/Telephony Field Technician. This role requires that candidates report onsite to the various client locations in and around the greater Renton, WA area. This role will be primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members. Duties: * Completing work assignments by following procedures and policies, and using data and resources * Collaborating with others to address business problems * Adhering to established priorities, deadlines, and expectations * Communicating progress and information * Occasionally identifying and recommending ways to address improvement opportunities * Escalating issues or risks as appropriate * Pursues self-development and effective relationships with others by sharing information with coworkers and customers * Network Field Technician will be listening and responding to performance feedback * Acknowledging strengths and weaknesses * Adapting to and learning from change, difficulties, and feedback * Follows procedures for incident escalation and notification to leadership * Follows standard operating procedures * Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly) * Supports efforts to analyze and prioritize incoming requests and alerts * Support troubleshooting efforts in conjunction with customer to identify routine problems * Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor) * Supports tracking and documentation of details of problems, status of service requests, and resolutions