Req ID: 325957 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Engineer to join our team in Fully Remote, Tokyo (JP-13), Japan (JP).

Key Responsibilities:

Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS, proxy) Full understanding of WAN/LAN internetworking, OSI Layer, TCP-IP models and routing protocols. Knowledge of Wireless, Cloud Proxies i.e. Zscaler, SD-WAN. Monitor network performance and ensure system availability and reliability. Perform network diagnostics using tools like Wireshark, SolarWinds, or similar Troubleshoot escalated issues from L1 support and resolve complex network incidents Liaise with vendors and regional teams for issue resolution and upgrades. Maintain documentation of network configurations, changes, and procedures. Adhere to ITIL processes (incident, change, and problem management) Provide timely updates to stakeholders on critical issues and progress. Participate in capacity planning and performance tuning Follow escalation matrix and ensure SLA compliance Ability to converse with native Japanese customers in local Japanese and work with Global team in English

 

Required Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field 3–4 years of experience in network support or engineering Certifications: CCNA / CCNP / ZPA / ZIA is a plus Strong understanding of OSI/TCP-IP models and routing protocols (BGP, OSPF) Experience with ServiceNow or similar ticketing tools Exposure to Zscaler technology is a plus Familiarity with network security practices and tools. Excellent communication skills (written and verbal) English and Japanese

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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