Building Location:Peerless Building

Department:1007420 NETWORK SYSTEMS - EH SS

Job Description:The Network Supervisor plays a critical leadership role in supporting and securing the healthcare network infrastructure across clinical and administrative environments. This position oversees a team of network analysts, ensuring high availability, performance, and compliance of all network systems. The ideal candidate combines effective use of the ServiceNow platform, excellent customer service, and a strong understanding of the unique demands of healthcare IT, including HIPAA compliance and 24/7 clinical support. The Network Supervisor plays a critical leadership role in supporting and securing the healthcare network infrastructure across clinical and administrative environments. This position oversees a team of network analysts, ensuring high availability, performance, and compliance of all network systems. The ideal candidate combines effective use of the ServiceNow platform, excellent customer service, and a strong understanding of the unique demands of healthcare IT, including HIPAA compliance and 24/7 clinical support.

Education Qualifications:

Key Responsibilities:

Supervise daily operations of the network team, providing prioritization, coaching, and performance feedbackManage and prioritize network-related incidents, requests, and changes through the ServiceNow ticketing systemEnsure network support services deliver exceptional customer service to clinical, administrative, and support teamsEnsure the monitoring of network performance and proactive actions to minimize impact on patient care and business operationsEnsure the implementation of network diagrams, documentation, and asset tracking in ServiceNow and internal repositoriesCollaborate with IT security and compliance teams to implement and enforce network access controls, auditing, and threat detectionServe as an escalation point for responding to network outages and critical incidents, ensuring rapid resolution and communicationParticipate in disaster recovery planning and testing for critical healthcare infrastructureCoordinate with vendors and third-party providers to support and maintain network services

Education Requirements:

Bachelors degree in Computer Science, Business or related field of study plus 4 years of experience in enterprise network administration or engineering to include 2+ years of IT team leadership or supervisory experience

OR

Associates degree in Management Information Systems, Business Administration or equivalent degree plus 6 years of experience in enterprise network administration or engineering to include 2+ years of IT team leadership or supervisory experience

Preferred Qualifications:

Familiarity in enterprise networking technologies (LAN/WAN, switching, routing, firewalls, VPNs)Experience and/or familiarity with Cisco, Juniper, or PaloAlto network infrastructureFamiliarity with healthcare technologies (EHR systems, HL7 interfaces, clinical applications)Strong interpersonal and communication skills, with a customer-focused approachProven ability to work with clinical and non-technical staff to resolve technical issuesCalm under pressure and effective in high-stakes healthcare environmentsExcellent documentation, time management, and problem-solving abilitiesTeam-oriented with a proactive, solution-focused mindset

Licensure/Certification Qualifications:

FTE:1

Possible Remote/Hybrid Option:

Hybrid

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:8:00 AM

Shift End Time:4:30 PM

Weekends:

Holidays:No

Call Obligation:Yes

Union:

Union Posting Deadline:

Compensation Range:

$80,995.20 - $121,492.80

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.