Drive for results - Ability to grasp complex issues to arrive at optimal solutions - Strong ethics and integrity - Flexible to changing needs of customer , account and team - Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus. - High-level experience and proved knowledge in atleast 3 of different network security products likes Firewalls (Fortigate, Cisco, Palo Alto), Content Filtering (Cisco Umbrella, Bluecoats, Websense, McAfee Web gateway) and IDS/IPS (Cisco Sourcefire, McAfee) - Strong working knowledge of Fortinet Firewalls/SDWAN - High-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.) - Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory. - At least 2 High-level certification in Network security from any of the vendors like Fortigate, Cisco, Palo Alto, Zscaler, BlueCoat, Cisco Umbrella - Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team - Clear understanding of Windows and Linux operating systems - 8+ years of network troubleshooting experience and at least 8-10 years Network Security administration and design experience - Bachelor’s degree or equivalent experience. **\#LI-LATAM**