Key Responsibilities

Manage and maintain global network infrastructure, ensuring high availability and performance.

Handle vendor ticket management, including coordination during planned maintenance and P1 incidents.

Perform incident handling, basic troubleshooting, and network analysis.

Conduct network health checks for routers, switches, firewalls, load balancers, VPN, and QoS.

Monitor performance and ensure system availability, reliability, and capacity planning.

Work within established change management and MIM policies to ensure controlled network changes.

Liaise with vendors and IT teams to ensure timely problem resolution.

Provide hands-on network technical support using diagnostic, monitoring, and analytics tools.

Implement, configure, and support network security devices and appliances (routers, firewalls, switches, SIEM, antivirus, VPNs, cryptography tools).

Identify and mitigate threats, conducting security audits and recommending improvements.

Support WAN connectivity, transport protocols, and wireless deployment for large user bases (500+ users per site).

Utilize and support technologies including Palo Alto, Fortinet, Juniper, F5, and Cloudflare.

Technical Skills

Strong knowledge of routing and switching.

Proficiency in networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS).

Proven expertise with ticketing systems, monitoring platforms, and network analytics tools.

Minimum 2+ years’ experience in identifying threats and implementing protection measures.

Experience integrating cloud networking and security knowledge into infrastructure solutions.

Organizational Skills & Attributes

Meticulous attention to detail with strong analytical and problem-solving abilities.

Ability to work under pressure and deliver against tight deadlines.

Strong collaboration skills with a global team, promoting knowledge sharing and team spirit.

Effective communicator with the ability to interact at various levels of management and across regions.

Client-focused and service-minded, with the ability to truly listen and deliver to the Voice of the Customer.

Commitment to process adherence, policy compliance, and continuous technology learning.