Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Network Operations Centre (NOC) Engineer / Analyst
Position: SE
Experience: 2-5 yrs
Category: IT Infrastructure
Main location: Cyberpark Office – ODC (Closed bay – No personal items allowed), Bangalore
Shift : 24 by 7 Model and we run all 3 shifts (6AM,3:30PM, 10PM IST).
Joining period : 0-30 days
Position ID: J1225-2170
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 2 years of relevant experience.
Position Description
Network Operations Centre (NOC) Engineer – Job Description
Overview
The Network Operations Centre (NOC) Engineer is responsible for monitoring, maintaining, and supporting the organization's network infrastructure and critical IT services. This role ensures high availability, performance, and reliability of systems by proactively identifying issues and responding to incidents in real time.
Key Responsibilities
Monitor network devices, servers, applications, and cloud platforms using monitoring tools (e.g., SolarWinds, Nagios, Zabbix, Datadog, PRTG).
Respond to alerts, incidents, outages, and performance degradation in a timely manner.
Perform initial troubleshooting, diagnosis, and resolution for network- and system-related issues.
Escalate incidents to Level 2/Level 3 teams according to SOPs and defined severity levels.
Create, update, and maintain incident tickets in ITSM systems (ServiceNow, Jira, Remedy, etc.).
Conduct routine health checks on network infrastructure (routers, switches, firewalls, load balancers, WAN links, VPNs).
Collaborate with network engineers, system admins, and security teams during major incidents.
Provide clear communication and real-time updates to stakeholders during outages.
Document incident reports, root cause analysis summaries, and resolution steps.
Participate in on-call rotations and shift-based operations (24×7 environment).
Ensure compliance with security policies, change management procedures, and standard operating processes.
Support scheduled maintenance, upgrades, and patching activities.
Identify recurring issues and suggest improvements to monitoring, automation, and process workflows.
Required Skills & Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Basic to intermediate knowledge of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching).
Understanding of network devices and protocols (Cisco, Juniper, Fortinet, Palo Alto, BGP, OSPF, MPLS).
Experience with monitoring tools (SolarWinds/PRTG/Nagios/Zabbix or equivalent).
Familiarity with Linux and Windows OS fundamentals.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Ability to work in 24×7 shift environments and handle high-pressure incidents.
Preferred Skills
Certifications such as CCNA, Network+, or equivalent.
Experience with cloud platforms (AWS, Azure, GCP) monitoring and operations.
Knowledge of ITIL processes (Incident, Problem, Change Management).
Exposure to SIEM tools, log analysis, and security operations.
Key Attributes
Proactive and detail-oriented.
Strong sense of urgency and accountability.
Ability to prioritize tasks and multitask effectively.
Team player with a customer-focused mindset.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.