Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Overview:

Position will carry out daily tasks relating to energy monitoring and energy management in the Tangent Operations Center.  Monitor, control, and troubleshoot multiple client systems to ensure uptime and client satisfaction. 

Position works weekend shift; Friday, Saturday, Sunday 7 a.m. – 7 p.m.

Job Description and Responsibilities:

Maintain a pulse on the regional electric markets in real-time.

Monitor asset status, troubleshoot hardware and software issues associated with customers’ electrical assets and associated monitoring equipment.  Assets include solar arrays, generators, energy storage systems, energy management systems, and electrical meters.

Remotely schedule and control client assets as applicable during electrical peaking conditions, market related programs, weather related conditions, or for other applications

Timely follow client-specific SOPs/MOPs with attention to detail, understanding asset and site-specific requirements for communications, deployment, etc.

Interface directly with customers, partners, and markets; Coordinating asset availability and site schedules with customer as needed.

Generate reports for internal and external use, such as late electrical meters that are not reporting to the main servers.

Troubleshoot any problems with the software applications or servers.

Handle inbound customer communication, or proactively initiate response to asset alarms; dispatch service technicians, communicate via phone &/or email with urgency.

Configure customer sites and meters within the software, playing an integral role in on-boarding.

Monitor and report on system activities and provide relevant information to management as needed.

Master a shift turnover process to ensure a seamless transfer of information to the oncoming shift.

Must have capacity to learn quickly and retain new information pertaining to multiple electric markets

Must have ability to balance and shift priorities to implement real-time actions and a desire to think and work independently while working in a team environment

Proficiency with MS Office, particularly Excel

What you have:

Degree: High School Diploma; experience and/or Bachelor’s degree preferred but not required

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:

• Comprehensive understanding of the concepts of electrical energy is preferred, but not required (familiarity with energy markets such as PJM, ISO-NE, ERCOT, MISO, IESO, NY, CAISO, etc.  and/or utilities, such as First Energy, Eversource, etc.)
• Ability to adapt to fast paced environment, maintain clarity and professionalism in high pressure situations

•  Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Data Gathering & Analysis: Ability to analyze and solve problems in a timeline and efficient manner. Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Basic Understanding:
• Describes alternative data-gathering techniques and tools.
• Documents basic data-gathering methodologies.
• Identifies the purposes of data gathering and analysis.
• Identifies key objectives in gathering and analyzing data.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Basic Understanding:
• Cites personal experiences of receiving excellent customer service.
• Describes examples of poor, mediocre, and excellent service.
• Explains how managing customer perceptions and expectations enhances customer service.
• Describes several important business benefits of providing high quality service.

Effective Communications: Demonstrated ability to effectively communicate via phone and email with a variety of audiences internally and externally. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Excellent verbal and written communication skills

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
• Ability to analyze and solve problems in a timely and efficient manner

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Other:

Position is located in Kennett Square, PA

Position is fully on site; Fri/Sat/Sun 7 a.m. – 7 p.m.

No relocation is available

No sponsorship is available

Summary Pay Range:

$71,040.00 - $106,440.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

July 31, 2025 - August 14, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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