Essential Duties and Responsibilities + Ensure Keep-The-Lights-On tasks are handled with priority and efficiency. + Provide Tier-2 support for incidents and problem tickets. + Collaborate and provide network security guidance to other teams as needed. + Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems. + Participate in high priority calls and own problem management tasks. + Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks. + Ability to install new networking equipment and cabling within data centers. + Provide suggestions to Engineering and Architecture teams on current and emerging technologies. + Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement. + Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans. + Contribute into and own ITIL processes involving change management, audit tracking, etc. + Promote service offerings to grow global infrastructure to meet business and technology needs. + Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis. + Performs other duties and responsibilities as assigned. Required Knowledge: + F5 Load Balancing (LTM, GTM) + LAN/WAN network technologies and related protocols. + Firewall Technologies (NGFW, SASE) + Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues. + Understanding of security protocols (IPsec, SSL, TLS, etc) + Experience establishing and troubleshooting IPSec Tunnels. + SSL VPN (Global Protect, F5 BigIP Edge Client) + SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access). + Wireless networking technologies (802.11x). + Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc) + Understanding of Cloud technologies (AWS, Azure, SASE, etc). + Converged voice and data infrastructures. + Quality of Service (QOS) design and configuration. + TDM / IP PBX configuration (Avaya, Zoom Phone, etc) + Common network monitoring, access control (NAC) and troubleshooting tools. + Knowledge of service management frameworks (ITIL) desirable. + Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting. Ability to: + Demonstrate a satisfactory level of technical and professional skills or knowledge in position-related areas; remains current with developments and trends in areas of expertise. + Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions. + Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. + Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences. + Develop and use collaborative relationships to facilitate the accomplishment of work goals. + Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. + Work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities. Licenses/Certifications: + F5 (Certified Administrator | Certified Technical Specialist) + Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center) + Palo Alto Certified Network Administrator (PCNSA) + Arista Network Administrator + ForeScout Administration + AWS Cloud / Azure Administrator certification desired