1. Network Monitoring

Assure network connectivity at all times (LAN and WAN); Perform daily status and network health monitoring of link and network equipment for NCR and Luzon sites; Perform maintenance of network monitoring system such as, but not limited to, WhatsUp Gold and Packeteer PacketShaper; Determine protocols and nodes that contribute to system slowdown and bottleneck within the network; Identify potential problems, evaluate them and implement appropriate actions to resolve the problem; Escalate network problems to the Manager – Head, Network Administration after all possible solutions at her level have been exhausted; Escalate to other concerned support groups such as DBA, Systems Administration, Information Security and Applications Development if problem found is not within the Department’s control; Provide initial coordination and follow-ups with service staff of Telco providers regarding reported troubled link during the first 4 hours of outage or first 8 hours of unstable connection; and, Log daily network status and generates reports and submits to Manager – Head, Network Administration for reference and documentation.

Telco & Network Equipment (Assigned Region/s)

Perform onsite setup of network equipment and link activation (IPVPN/VSAT/Wireless); Provide support activities; Occasional site inspection and/or survey for new sites or transferred sites if required; Dispatch to site if replacement of managed equipment or onsite problem isolation is required; Implement network equipment configuration and security per region through access-control lists, SSH access, correct login passwords, and AAA configurations; and, Perform backup of network equipment configuration on a quarterly basis or as the need arises due to configuration changes.

3. Cabling/LAN

Inspect and perform testing of cable installations for new and transferred sites as may be required; and, Conduct initial isolation of cabling problems at offices and escalates if problem requires cable re-installation.

Other Tasks:

Assist in isolating IPSec/SSL-VPN related concerns/issues and escalates to the Manager – Head, Network Administration in-charge unresolved matters; Assist in isolating wireless access related concerns/issues and escalates to the Manager – Head, Network Administration in-charge unresolved matters; Research, evaluate, and conduct demo of new technology or equipment that may contribute to the enhancement of the network system; Assist in cabling support and maintenance; Assist in the maintenance of the telephone system and provides user support if needed; Review summary of billing statements and requests for payment for leased lines and telephone lines prepared by Executive Secretary for Systems Operations prior submission to Manager – Head, Network Administration for review and approval; Prepare the weekly and monthly network availability reports and submit to both Manager – Head, Network Administration for reference; Comply with the required behavioral and grooming standards prescribed by the Company; Always demonstrate professionalism in the workplace; Always ensure compliance with company policies and procedures; and, Perform other related duties that may be assigned from time to time.