AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Come join the InfraComms team within Amazon Web Services (AWS) as a Network Development Engineer (NDE). The InfraComms team within Amazon Web Services (AWS) is responsible for managing the communication, coordination, and operations related to external networks and carriers.

The team maintains balanced partnerships with key industry stakeholders, leveraging their technical expertise to enhance the interconnectivity and availability of AWS's global network infrastructure.
The ideal candidate will have a proven track record of technical leadership and success in driving complex network related issues to resolution, autonomously and/or collaboratively.

The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience proactively managing engineering projects, network optimization initiatives and operational network support for a large-scale service provider.
As a technical leader, you will manage complex stakeholder operational issues, relationships and develop innovative mechanisms and solutions to enhance the interconnectivity and availability of AWS's global network infrastructure.

A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazon's world-class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

Key job responsibilities
- Handling both reactive and proactive operational issues related to AWS's external network services such as PNI, Public Peering, Transit, Embedd Caches, and Backbone.
- Engaging in advanced triaging for critical services and maintaining ownership of troubleshooting and communication.
- You will also enhance and develop mechanism to further improve AWS network processes for a better availability and connectivity.

A day in the life
The InfraComms team is composed of experts in the internet ecosystem, with comprehensive knowledge of interconnectivity layers.
The team operates on a 24x5 schedule across EU/NA/AP regions, ensuring a superior experience for AWS internal and external customers.
You will be working alongside a diverse group of Network Development Engineers from the AMER, APAC, and EMEA regions.

By joining the InfraComms team, you will play a crucial role in enhancing AWS's network operations and business development strategies, directly contributing to the improvement of internet infrastructure and the customer experience.

About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.