Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

 

 

Job Description

 

Location: Remote (U.S.-based, working hours aligned with Los Angeles, CA)
Department: Network Engineering / Service Delivery
Level: Intermediate

Position Summary

We are seeking a detail-oriented and technically skilled Network Configuration Engineer to join our dynamic team. In this role, you will be responsible for remotely configuring, testing, and securing customer-premises equipment (CPE) across a wide range of technologies and platforms. You will collaborate with IT developers to automate provisioning workflows and ensure seamless, secure, and scalable customer experience.

Key Responsibilities

Remote Configuration & Deployment
Configure and validate routers, switches, SD-WAN devices, firewalls, and media converters (Cisco, Juniper, Adtran, VeloCloud, Mushroom, etc.) for customer deployments.Template Management & Automation
Maintain and enhance configuration templates for various ISP/MSP service types. Collaborate with software developers to automate provisioning and reduce manual effort.Pre-Deployment Testing
Conduct functional and security testing of customer equipment to ensure readiness prior to shipment.Inventory & System Integration
Load configuration data and metadata into inventory, provisioning, and order management systems.Troubleshooting & RCA
Perform root cause analysis on failed or returned equipment and implement corrective actions to prevent recurrence.Security & Compliance
Apply and maintain security policies to safeguard customer and internal networks from unauthorized access or abuse.Cross-Functional Communication
Coordinate with technical support, service delivery, NOC, and engineering teams to ensure visibility into configuration changes and deployment status.Process Improvement
Identify and automate repetitive tasks to focus on complex configurations and enhance the overall customer experience.

 

 

Qualifications

Qualifications

Certifications
Junior to intermediate certifications in Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), or Adtran (ACA/ACNP) preferred.Experience
3+ years of hands-on experience configuring and troubleshooting ISP/MSP customer equipment, including protocols such as BGP, MPLS, ACLs, static routing, PRI, and FXS.Technical SkillsStrong understanding of TCP/IP, routing protocols, and network topologiesFamiliarity with SD-WAN, cloud-managed networking, and electronic provisioning systemsExperience with scripting or automation tools (e.g., Python, Ansible) is a plusSoft SkillsExcellent communication and documentation skillsStrong analytical and problem-solving abilitiesAbility to work independently and manage multiple priorities

Work Schedule

Full-time, remote positionStandard business hours based on Pacific Time (Los Angeles)Occasional after-hours support may be required for critical deployments

Additional Information

All your information will be kept confidential according to EEO guidelines.