**Req ID:** 332362 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network - Compute/Smarthands - Technician to join our team in Yonkers, New York (US-NY), United States (US). The Networking Smart Hands Technician provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout New York City and Westchester. Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation. _**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law._ **_We support this client 24/7, so this role could include evenings or weekends._** **Responsibilities:** + Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps) + Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets + Perform routine equipment maintenance, hardware upgrades, and emergency repairs + Power cycling, console access setup, and module disk/power replacements as directed by remote teams + Document work performed, maintain service logs, and update appropriate systems + Respond to ticketing system, update tickets to track information and maintain SLAs + Support inventory management, shipping/receiving, and site readiness tasks + Respond to emergency situations and participate in rotating on-call schedules + Follow safety protocols and adhere to operational procedures and change management policies **Basic Qualifications:** + 1+ years of hands-on IT/network support or server infrastructure experience or relevant experience + Ability to lift 50 lbs + Personal vehicle for travel between sites **Additional Requirements** + High school diploma or trade school training or relevant experience + Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations + Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure + Experience with Visio, testing tools, and interpreting floor plans + Strong written and verbal communication skills + Able to lift 50 lbs., climb ladders, and perform physically demanding tasks + Reliable transportation and a clean, insurable driving record + Fully vaccinated for COVID-19 and flu (as required for hospital access) + Availability for on-call rotation + Should have Basic knowledge of Networks and Networking Devices + Should know how to Console to the devices + Should know about resetting the cables, rebooting the devices etc + Ability to work effectively with minimal supervision + Technical experience, technical aptitude + Net+ Certification + Strong time-management and organizational skills + Ability to multi-task + Detail oriented + Must be flexible to work shift/weekend schedule _Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $60,000-$75,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications._ _This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits._ **_INDICS_** **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**