Network and Systems Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a Network & Systems Technician to join our technical operations and management team on a contract supporting the Department of Homeland Security. The position supports the management and maintenance of existing unified communications, video conferencing systems, and network infrastructure in a 24/7/365 environment. They will troubleshoot, resolve incidents, document for root cause analysis, complete requests, and maintain enterprise servers and network devices.

Responsibilities:

Manage, troubleshoot, and maintain Unified Communications and VoIP system endpoints (Cisco CM, CMS, VTC, Microsoft Teams).Ensure compliance with current security policies and remediation.Identify, isolate, and classify network faults identified manually or via network management tools.Respond to dispatch requests to resolve incidents and provide smart hands assistance at DHS sites.Rack/un-rack, install/uninstall, repair/replace, and set up/rebuild servers and network devices in network/computer rooms.Ensure compliance with current security policies and remediation.Apply modern configuration management practices to endpoint management.Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.Respond to systems alerts, triage, troubleshoot, and resolve incidents.Work closely with other support teams to ensure incident events are handled in a timely manner.Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.Document, track, and coordinate incidents in ServiceNow.Join troubleshooting bridge calls for major incidents.Perform patching, updates, upgrades, refreshes, and other maintenance activities.Communicate directly with end-users to resolve issues and complete requests.Assist with postmortem related activities and support various efforts related to operational improvements.Implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests based on recommendations from management.Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.Continuously cross-train to support other technical tasks and responsibilities.Conduct knowledge-sharing sessions with more junior members of the team.Perform additional duties as assigned.

Qualifications:

Required: 

Ability to obtain DoD Security Clearance.Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred.BA/BS + 9 years of applicable experience.At least one of the following certifications: Relevant Microsoft Windows administrator certification, Cisco Certified Network Associate (CCNA), COMPTIA A+, Network+, or Security+ Certification.ITIL Foundation certification (not required to start but expected to attain in the first six months).Hands-on experience with products such as: Cisco Unified Call Manager (CUCM), Cisco VoIP, Cisco Meeting Management (CMM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS), Cisco Unified Contact Center, Expressway, WebEx, and Microsoft Teams.Experience with implementing, troubleshooting, and maintaining UC-related technologies, such as telephony/voice mail, video streaming, video teleconferencing, enterprise web conferencing, SIP Trunking, Instant Messaging, Chat, and Presence.Knowledge of Active Directory management & administration.Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle.Ability to travel locally within the National Capital Region and long distance (within the continental United States) up to 15%.Work after hours/on-call rotation to respond to incident escalations.Ability to perform troubleshooting on Windows Operating Systems (Windows 11 and Server), Microsoft Office 365, Active Directory, network issues, print server.Ability to learn new technologies quickly (servers, switches, virtual hosts, etc.).Experience with patch management software (e.g., SCCM).

Desired:

Previous DHS or DoD experience.Relevant hands-on Microsoft Windows administrator certification.COMPTIA A+, Network+, or Security+.Cisco Certified Network Associate (CCNA).CCNP Collaboration on Telepresence/Video.Knowledgeable of Problem Management best practices and processes.Familiarity with NIST security guidelines, such as 800-53 and 800-63, and a good understanding of security fundamentals, as well as authentication with OAuth, SAML

-

________________________________________________________________________________________

What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.