Job Description:

Support in the administration, maintenance, and operation of the organization's networks (e.g., LAN, WAN, wireless and VoIP). Participates in the establishment of policies, procedures and associated training plans for network resource administration, appropriate use, security controls and disaster recovery. Assists in the monitoring and management of network performance. Performs network asset management tasks as requested including the maintenance of network component inventory and related documentation of technical specifications. Installs new network server hardware and other devices. Performs basic upgrades, troubleshoots and fixes of network hardware and software issues.

Scope and Function:

Report Building Utilizing Power BI and ERP QueriesEnsure smooth and efficient running of all IT systems within the organization.Interact with internal clients daily to be able to see and understand their IT problems and provide competent solutions to these problems.Communicate with all departments regarding IT related issues.Provide technical assistance that supports the selection/development, implementation and maintenance of business systems.Troubleshooting, set up, update, and install new laptopsProvide support for the company’s electronic communications platforms (Email, Instant Messaging, Unified Communications, VoIP, etc.)A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.Work involves extensive personal contact with others and is usually of a personal or sensitive nature.Lead security and change control procedures.ERP Maintenance and update testing dashboards/Queries out of ERP ConfiguratorsManage internal client technology training and awareness, including cybersecurity.

Skills/Ability:

Must be customer oriented.Ability to troubleshoot hardware and software problems.Effective oral, interpersonal, and written communication skills, including listening.Must be adaptable, flexible, organized and act with a sense of urgency.Must have demonstrated analytical/problem-solving, project management/task planning, technical risk assessment, creativity/innovation, and technical leadership skills.Must be able to make sound, logical judgments using deductive reasoning, attention to detail; understand the cause and effect of such decisions.Self-starter; works with minimal supervision.Eagerness to learn and growPerform all other duties as assigned by supervisor/manager

Physical Requirements/Working Conditions:

Travel less than 10% of the timeAbility Lifting up to 50 lbs.

Education/Experience: Bachelor’s degree in Computer Science –1 - 3 years of information systems in a manufacturing environment

FP&A Reporting PreferredMS Office Advanced Excel Skills preferred.Epicor experience Preferred.Power Bi report development preferredKnowledge of Microsoft Windows Server Environments, including virtualization.Knowledge of IP network infrastructures, trouble shooting and monitoring.Knowledge of Microsoft Active Directory security environment.Knowledge of network and Internet security environments.Knowledge of Microsoft SQL Server environment.

Compensation Information:

Exempt Salary: $75,000 - $80,000

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.