About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:
As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.
Role Summary:
The NetApp Technical Administrator / Engineer delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
Key Responsibilities:
Ensure operational continuity of NetApp systems on-premises or in the cloudExecute centralized deployment servicesProvide monthly activity reports to customersRespond to system alerts, support tickets, and customer change requestsServe as the technical advisor and point of contact for customersCollaborate with internal teams and NetApp support to ensure a high-quality customer experienceStay updated on industry trends, emerging technologies, and the NetApp roadmapParticipate in the on-call rotationRequired Qualifications:
Degree or equivalent training in Information and Communication Technology (ICT)Minimum 2 years of relevant experience in data storage or managed servicesStrong knowledge of NetApp or similar storage solutions (training can be provided)Familiarity with cloud technologies such as Azure, AWS, or Google CloudUnderstanding of ITIL and/or Agile methodologies is a plusExcellent communication skills with the ability to convey technical details to non-technical stakeholdersCapable of working both independently and within an international teamStrong organizational skills with the ability to prioritize and meet deadlinesProficiency in English, French is a plus.What We Offer:
A chance to make a real impact in a newly formed and growing teamCompetitive salary and benefits tailored to your needsCareer development opportunities within a global organizationParticipation in exciting new projectsA challenging and diverse work environmentCollaboration with top players in the industryA modern, dynamic workplace and an open, inclusive corporate cultureLocation:EG-New Cairo, Egypt (Uvenues)Time Type:Full timeJob Category:Engineering and Technology