At Nespresso, coffee is at the heart of everything we do, and consumer satisfaction is why we do it. At Nespresso, we revolutionize the world of coffee every day to create a positive impact and help to improve people's lives and the environment around us. Working at Nespresso means being part of a diverse community that shares values of inclusion and diversity, all driven by the goal of creating a positive impact on people and nature. At Nespresso, we embrace inclusive language—feel free to share your pronouns on your CV. Our agile working model allows flexibility in office days, defined with your team. **Position Snapshot** + Nespresso Italy, Milan HQ (Assago) + Nestlé and Nespresso welcome people with disabilities + **Permanent Contract** + Degree in Economics, Marketing, Business Administration, or related fields + **1 to 3 years of experience** in the **Ho.Re.Ca environment** + Fluency in both Italian and English **Position Summary** In recent months, B2B has completely revolutionized its business model by approaching Ho.Re.Ca. customers directly and initiating its own digital transformation. Reporting directly to the Trade Marketing Manager, you will be responsible for supporting sales back-office activities across different routes to market (both direct and indirect). You will also lead some new key processes in this evolving context, collaborating with diverse stakeholders. **A Day in the Life of the Ho.Re.Ca Commercial Support:** As Sales Support, you will act as the back office for the commercial department, covering the two main routes to market. Direct route to market support: + Implementation of new tools and SKUs + Addressing special customer needs + Lead monitoring & analysis + Communication and general support Indirect route to market support: + Monitoring orders and sell-out results + Contract archiving + Database updaing + Implementation of new tools, prices, and SKUs + Communication and general support + Customer relationship management + Payment order management **What will make you successful?** + Proficiency in Office package and international sales tools + Experience in commercial environments and entrepreneurial organizations + Strong commitment to Nespresso’s values and mission + Ability to manage multiple tasks and work effectively in a fast-paced, growing environment + Ability to onboard, engage, and collaborate with diverse stakeholders **We are Nestlé. We are the** **_Good food, Good life_** **company.** _Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them _Good People_ . At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. Here at Nestlé, you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. Diversity is a fact, inclusion is a choice, and we have chosen to be inclusive.