The National SupportInstallation Quality Specialist (NSS) plays a critical role in ensuring first-time-right installations of Smart-hopping infrastructure to improve remote resolution rates and reduce costly field escalations. This role supports Philips’ strategic initiativeto enhance productivity and operational efficiency across HPM modalities. **Your role:** + Conduct pre-handover installation reviews for telemetry and Smart-hopping systems. Collaborate with Remote Service Engineers (RSEs) and Field Engineers to validate configurations and prevent service-impacting errors. + Provide ad hoc field training to RSEs on evaluating PIC IX logs and Smart-hopping configurations and develop and deliver feedback loops to improve training content and field readiness. Support onboarding and mentoring of new engineers, leveraging deep product experience. + Lead investigations into configuration-related escalations and document findings.Partner with NSS and PSE teams to optimize system configurations and prevent repeat issues. + Drive the development and enforcement of standard work instructions and configuration checklists and contribute to the design and implementation of quality checks as part of TTS documentation. + Stay current with evolving technologies including Smart Hopping 2.0 and hardened security requirements. Provide expert guidance on complex customer environments and infrastructure challenges. **You're** **the right fit if:** + Bachelors’ Degree in Computer Science,Biomed or related fieldpreferred with at least 5 years’ experienceHealthcare / IT Technologies. + CCNA certification is required, CCNP is preferred with Enterprise network troubleshooting experience.VMware certifications or equivalent experienceand Wireshark Certified Network Analyst or equivalent experience, Microsoft and other certifications are a plus (ie. MCTS, MCITP, VM WARE). + Previous experience working in a hospital settingwith ability to adapt to changing work requirements in a complex, fast pace environment. Must be willing to travel up to 60% and be available 24/7 via phone or pager when scheduled on call. + Ability to communicate effectively with various levels of employees and customers both verbally and in writing. Ability to calm a tense situation with upset customers if needed. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is aField based role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $39.05 to $62.48 per hour. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $41.11 to $65.77 per hour. The pay range for this position in AK, DE, MD, NY, RI, or WA is $43.16 to $69.06 per hour. The pay range for this position in CA, CT, DC, MA, or NJ is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran