*D.R. Horton, Inc., the largest homebuilder in the U.S*., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information. *D.R. Horton, Inc*. is currently looking for an*_National Online Sale Concierge Manager_*. The right candidate is responsible for building and leading the centralized national Online Sales Concierge (OSC) function to deliver consistent, high-quality digital customer service experiences across all markets. This role drives hiring, training, onboarding, and performance excellence for the national OSC team while maintaining strong alignment with field operations. *Essential Duties and Responsibilities*include the following. Other duties may be assigned. * Build, lead, and manage a centralized national Online Sales Concierge team * Establish the Online Sales Concierge function by defining service standards, operating models, workflows, and best practices * Partner with Corporate Marketing Strategy and Marketing Technology teams to align digital campaigns, lead routing, customer engagement tools, and performance metrics * Collaborate with regional and division leadership to support market-specific needs, expansion efforts, and demand fluctuations while maintaining national consistency * Oversee OSC hiring, training, onboarding, and ongoing development to ensure readiness, scalability, and service excellence * Manage national campaigns by forecasting demand, adjusting staffing models, and coordinating surge support to maintain service levels and response times * Monitor customer experience, conversion performance, and operational KPIs, using insights to drive continuous improvement and optimization * Develop and maintain clear communication frameworks, playbooks, and reporting to ensure transparency, alignment, and best practice sharing across the organization * Support change management initiatives related to new tools, processes, or customer engagement strategies impacting online sales and concierge operations * Contribute to long-term strategy and planning for digital customer engagement, online sales support, and scalable service delivery models * Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to travel overnight *Supervisory Responsibilities* * May have supervisory responsibilities *Education and/or Experience* * Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience * 5 years of experience in customer experience, online sales, contact center, digital engagement, or related functions * 2 years of experience leading or managing teams, programs, or centralized operations * Experience leading national or multi-market customer engagement or concierge teams * Champions a customer-first mindset and consistently drives service quality, responsiveness, and satisfaction * Translates strategy into scalable operations, balancing national consistency with market-specific needs * Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications * Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision * The noise level is generally moderate *Preferred Qualifications* * Background in digital marketing, lead management, CRM, or marketing technology platforms * Experience supporting growth, market expansion, or high-volume campaign environments Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits *Build YOUR future with D.R. Horton, America’s Builder. **#WeBuildPeopleToo* **Job:** **Marketing* **Organization:** **Corporate* **Title:** *National Online Sales Concierge Manager* **Location:** *TX-Arlington* **Requisition ID:** *2601016*