Date Posted:

2025-09-10

Country:

Australia

Location:

LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Come and join OTIS today and be part of the TIME 2025 World's Best Employers!

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

Are you a detail-oriented professional with a passion for coordination and customer service? We are looking for a National Key Accounts and Portal Coordinator to be based in our Sydney CBD office.

About you

As a National Key Accounts and Portal Coordinator, you’ll play a pivotal role in supporting our national key accounts and ensuring seamless communication across teams and customer portals.

You will also maximize the effective and efficient use of field teams of technicians, identifying and addressing gaps.

Permanent role

Office-based - 5 days a week, based in our Sydney CBD office

Reports to the Delivery Operations Leader

Your Responsibilities

Provide support to the National Key Accounts Manager by preparing monthly reports and communicating compliance-related updates.

Managing customer portals and collaborating with the Finance team to resolve invoicing queries.

Coordinate with local branches—including Admins, Service Project Managers, Service Managers, Service Account Representatives, and Mechanics—to ensure timely and accurate completion of documentation required by external customer portals.

Liaise with Service Field Operations to stay updated on operational changes and requirements.

Host monthly meetings with local administrators to identify and address gaps in portal compliance.

Communicate effectively with customers and internal stakeholders regarding contractual obligations and updates.

Proactively seek opportunities to enhance service delivery to key customers and promote accountability across business units.

What You Will Need To Be Successful

Minimum 3 years of experience in Service Customer Account Management.

Strong stakeholder engagement and relationship-building skills.

Proficiency in Microsoft Office and solid IT/computer literacy.

Industry experience in lift, construction, or manufacturing is highly desirable.

Organized, adaptable, and have a collaborative mindset.

Detail-oriented professional with a passion for coordination and customer service

Good communication skills—both verbal and written.

Ability to manage priorities, meet deadlines, and work independently.

Key Benefits

Robust compensation and benefits packages

Be part of TIME 2025 World's Best Employers.

Meaningful career opportunities for people to grow through excellent Learning programs.

Sounds like a role that you like to explore. Apply now and help us build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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