National Account Manager, Hospitality
The ODP Corporation
**Overview**
The National Account Manager (NAM) is a key leader within ODP Business Solutions, responsible for developing and executing strategic account plans that drive revenue growth and ensure exceptional customer satisfaction across the assigned Hospitality portfolio. This role demands a strong combination of business acumen, negotiation skills, and the ability to collaborate effectively with internal teams.
The NAM conducts in-depth customer needs analyses to uncover business challenges and pressure points, crafting tailored solutions that address each client’s unique requirements. As the primary point of accountability, the NAM provides expert guidance to the account management team supporting Hospitality member properties and property management groups. The NAM is empowered to deliver the full suite of ODP Business Solutions, actively working to establish and expand the brand’s presence throughout the assigned Hospitality portfolio.
Success in this position hinges on building and nurturing strong relationships with key decision-makers and influencers, often spread across multiple locations, and skillfully navigating complex account structures involving numerous stakeholders in the purchasing process. The NAM is expected to operate both independently and collaboratively, leveraging internal resources to ensure seamless solution delivery and long-term customer satisfaction. By proactively identifying opportunities for growth and consistently exceeding client expectations, the NAM plays a vital role in strengthening the market position and reputation of ODP Business Solutions.
Additionally, the NAM is responsible for selling ODP Business Solutions to a portfolio of named accounts and prospects, diligently performing daily activities to build and maintain a robust pipeline of qualified opportunities and achieve assigned sales quotas.
**Primary Responsibilities:**
+ Engage in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with the influencers and decision makers of non-ODP Business Solutions customers and develop a clear, complete understanding of their potential business issues and needs. These relationships typically occur at the senior executive level (CEO, CFO, SVP for example). The National Account Manager will have a quota of new account revenue to achieve quarterly.
+ Network and cold call prospective customers and leads, targeting those that align with specific volume, size, and service requirements, to arrange meetings and present ODP Business Solutions as a potential vendor. Develop and present customized solutions that address the key needs and business issues of potential accounts, balancing customer requirements with the company’s profitability through the creation and execution of complex pricing strategies.
+ Build and maintain strong, long-term relationships with key stakeholders at all levels within HOSPITALITY. Collaborate with internal teams (marketing, supply chain, finance, product) to deliver tailored solutions and ensure seamless execution and growth of business.
+ Enter and maintain customer information in ODP Business Solutions’ CRM system on a regular basis and in a timely fashion. Further, extract customer information to create business plans, sales presentations and support strategic customer solutions. Will involve administrative maintenance and invoicing issues as necessary.
**Education and Experience:**
+ Level of Formal Education: Bachelor's degree or equivalent experience
+ Area of Study: Business Management, Business Administration, Project Management
+ Minimum Years of Experience: 5
+ Type of Experience: Outside Sales Experience
+ High Level Selling and Key Relationship Management
+ Hospitality Sales/Procurement Experience a plus
+ Technical Competencies & Information Systems:
+ Strong Microsoft Outlook, Word, Excel, Teams and PowerPoint skills
+ Salesforce
+ Orion
+ Highspot
+ SharePoint Portal Utilization
+ Regular and effective use of communication tools, such as voice mail, e-mail, PC-based products such as Word, Excel, Projects, PowerPoint, SalesForce, etc.
+ Skills & Abilities:
+ Strong sales skillset
+ Understanding of the customer relationship process, buying process and a demonstrated record of senior level customer contacts
+ A thorough grasp of professional and consultative selling skills to include a history of successful contract negotiations. The close cycle will/can range from 6-18 months and will typically involve multiple decision makers in the purchasing decision.
+ Fluid organizational agility (the ability to learn, understand and navigate an organization at the upper to lower levels).
+ Excellent communication (oral, written, and presentation) skills and be able to present complex topics (pricing or service strategies).
+ Personal comfort level when dealing with senior positioned customers in professional and social settings.
+ Language Skills: Ability to read, write, speak, and understand English.
+ Personal Attributes & Other/Preferred:
+ Must be personable and presentable at all times
+ Must be a self-starter and able to make own decisions in timely manner.
+ Able to take direction well and execute efficiently and effectively.
+ Flexible with respect to change initiatives
+ Positive and Engaging
+ Demonstrated success with operating in a highly ambiguous environment with constant change.
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop skills and product knowledge
+ Mange by Influence
+ Attention to Detail
+ Business Acumen
+ Customer Focus
+ Drive for Results
+ Time Management
+ Interpersonal Savvy
+ Hospitality Knowledge and Experience (preferred)
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability_
**Pay, Benefits & Work Schedule:** The salary range for this role is $80,000/year to $103,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 96919
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